Chick-fil-A and Papa John’s Earn Top Customer Experience Ratings for Fast Food Chains, According to Temkin Group

— PRNewswire/ — Chick-fil-A and Papa John’s deliver the best customer experience in the fast food industry, according to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers.

Chick-fil-A took the top spot for the fourth year in a row, earning a rating of 82%, which put it in 4th place out of 293 companies across 20 industries. Papa John’s—a newcomer to the Ratings—came in second with a rating of 81% and an overall ranking of 8th. Four other fast food chains earned an “excellent” rating: Dairy Queen, Panera Bread, Subway, and Sonic Drive-In. The only fast food company not to receive at least a “good” score was Jack in the Box, who received a rating of 67% and placed 128th overall.

Overall, the fast food industry averaged a 76% rating in the 2015 Temkin Experience Ratings and came in 2nd place out of 20 industries. It was also one of the 14 industries whose ratings declined in the past year, with its average decreasing by 2.0 percentage-points.

“The fact that Chick-fil-A can stand out, year after year, for its customer experience amid such tough competition is really impressive,” states Bruce Temkin, managing partner of Temkin Group.

Here are some additional findings from the fast food industry:

The ratings of all fast food chains in the Ratings are as follows: Chick-fil-A (82%), Papa John’s (81%), Dairy Queen (80%), Panera Bread (80%), Subway (80%), Sonic Drive-In (80%), Dunkin’ Donuts (78%), Pizza Hut (78%), Popeye’s (78%), Taco Bell (78%), Starbucks (77%), Chipotle Mexican Grill (77%), Wendy’s (77%), Arby’s (76%), Little Caesar’s (75%), Domino’s (74%), Panda Express (74%), KFC (74%), Burger King (73%), Hardees (72%), McDonalds (72%), and Jack in the Box (67%).

Dunkin’ Donuts (+2 points) and Taco Bell (+1 point) were the only fast food companies to improve their ratings between 2014 and 2015.

Jack in the Box (-9 points), Burger King (-7 points), Little Caesar’s (-5 points), and Domino’s (-5 points) declined by the most percentage-points between 2014 and 2015.

Now in its fifth year of publication, the 2015 Temkin Experience Ratings is the most comprehensive benchmark of customer experience, evaluating 293 companies across 20 industries: airlines, appliance makers, auto dealers, banks, car rental agencies, computer makers, credit card issuers, fast food chains, health plans, hotel chains, insurance carriers, Internet service providers, investment firms, parcel delivery services, retailers, software firms, supermarket chains, TV service providers, utilities, and wireless carriers.

To generate these ratings, Temkin Group asked 10,000 U.S. consumers to evaluate their recent experiences with a company across three dimensions: success (can you do what you want to do?), effort (how easy is it to work with the company?), and emotion (how do you feel about the interactions?). Temkin Group then averaged these three scores to produce each company’s Temkin Experience Rating.

The 2015 Temkin Experience Ratings, along with other ratings, can be accessed at the Temkin Ratings website,

The free report “2015 Temkin Experience Ratings” is available for download at the Customer Experience Matters® blog ( and at the Temkin Group website,

Light Up Twitter! Toyota And REVOLT Create a convergence of new Technology, Art, And Music during the world’s leading music industry festival

— Ready, Aim, Tweet! Toyota and REVOLT have teamed up to drive world-class technology with the ‘Make Your Mark’ contemporary art installation during the world’s leading music festival in Austin, Texas. This one-of-a-kind installation will feature a glass-encased 2015 Toyota Corolla—the world’s best-selling nameplate of all-time—and a canvas backdrop. Here’s the twist: Instead of using paintbrushes, the artwork will be created using Twitter-generated paintballs.

Experience the interactive Multimedia News Release here

Fans will enjoy art, music and entertainment live and across social media during the REVOLT House Party presented by Toyota, taking place Friday, March 20 and Saturday, March 21 at Banger’s, located at 79 Rainey Street in Austin’s Historic Rainey Street District. The ‘Make Your Mark’ installation will be set up in Banger’s backyard from 12:00 p.m. to 9:00 p.m. CST during the two-day takeover.

Music festivalgoers and Twitter users across the globe can make their mark, contributing to this unique piece of contemporary art by tweeting using the #MakeYourMark hashtag. Each tweet will activate one of six robotically controlled paintball markers inside the glass display case to shoot the white canvas behind the car, painting a colorful, continually evolving backdrop to frame the vehicle. Approximately 4,500 algorithmically programmed paintballs will be used to produce one final piece of art. Four original works of art will be created during the two-day live art installation.

Chicago-based visual artist, Rahmaan Statik, designed the installation artwork and Brightline Interactive created the technology, picking up on the central theme of the Toyota Corolla ‘Elevate’ advertising campaign which features original, vibrantly colored 3D pavement art by Statik.

In addition to the Make Your Mark art installation, festivalgoers can enjoy the innovative Toyota light writing photo booth where they can also make their mark with finger lights. Each photo booth image will automatically send a tweet with the #makeyourmark hashtag acting as a trigger for the paintball guns in the art installation.

Additional Event Highlights include:

Live music showcases

Friday, March 20: PUBLIC SERVICE BROADCASTING – 11:30 a.m. CST; JOYWAVE – 2:30 p.m. CST

Saturday, March 21: ALEX WINSTON – 1:15 p.m. CST; JOEY BADA$$ – 2 p.m.

DJ sets on the outdoor stage

Exclusive musical artist interviews and appearances

Twitter users, follow @ToyotaShowcase and watch in real time as the art comes to life via live stream at