Verizon and Sprint say you can turn in your Galaxy Note 7 replacement

— NEW YORK (CNNMoney) — Still worried that your replacement Samsung Galaxy Note 7 phone might catch fire? If you’re a Verizon or Sprint customer, you can trade it in for a completely different phone.

The carriers announced the moves Friday. Two days earlier, a phone believed to be a replacement Note 7 caught fire on board a Southwest Airlines flight — prompting another inquiry by the U.S. Consumer Product Safety Commission.

“[A]ny Verizon customer concerned about the safety of their replacement Note 7 smartphone … will be able to exchange it for an alternate smartphone,” a Verizon spokeswoman said.

A Sprint spokeswoman issued a similar statement that also included a time restriction.

“We will exchange it for any other device at any Sprint retail store during the investigation window,” it reads.

T-Mobile did not announce a new program on Friday. The carrier said its existing policy allows customers to change their minds within two weeks of a purchase.

A spokeswoman for AT&T did not immediately respond to a request for comment.

Samsung launched its new flagship Note 7 smartphone in August.

A few weeks after the device went on sale, some customers reported their phones catching on fire while charging. In September, Samsung launched a global recall program for 2.5 million devices.

The company urged customers to turn in their phones to get a free replacement or a refund. But some customers who got a new Note 7 started reporting problems of overheating.

A spokeswoman for the Consumer Product Safety Commission said Friday the agency had no updates on its recently opened investigation.

Samsung did not immediately respond to a request for comment.

You could be owed a refund from Verizon and Sprint, but you’ll have to act fast

— Verizon and Sprint customers have a week to claim their refunds for unauthorized charges on their bills.

The two wireless carriers settled with the FTC after allowing third-party companies to charge customers for “premium” text messages without their prior consent — and allegedly burying them in bills. The activity has come to be known as “cramming.”

As a result of the settlements, both companies are now required to get customer approval before charging for third-party messages.

Current and former subscribers who had paid for unauthorized texts since July 1, 2010 can file a request no later than December 31, 2015 to get a refund. Verizon and Sprint both have online claim forms.

The work may not be worth the effort, which is one of the problems with these kinds of settlements.

Verizon says refund amounts may be lower than expected depending on the total number of claims filed. The company also says it may not send out refunds if the total amount due is $3.00 or less.

Sprint said that current and former prepaid customers (Virgin Mobile, Boost Mobile, Sprint Prepaid, and Assurance Wireless) are eligible for a one-time refund of $7.00.

All four major nationwide carriers have gotten in trouble for cramming hidden fees into bills.

In 2014, the FTC filed a lawsuit against T-Mobile alleging the company had charged customers hundreds of millions of dollars for third-party text message subscriptions for things like flirting tips, horoscopes and celebrity gossip.

That same year, AT&T agreed to pay $105 million to settle similar cramming accusations.


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New iPhone launch likely September 9

— Apple will most likely debut its new generation of iPhones on Wednesday, September 9.

The new phone is expected to feature enhancements including the force touch display, a better camera and a faster processor.

Apple may also unveil a new version of the iPad — a 12.9-inch “Pro” model, according to a report by John Paczkowski of BuzzFeed.

The company did not immediately respond to request for comment.

Apple unveiled the iPhone 6 and iPhone 6 Plus a year ago on the same date, and for the past three years, Apple has made phone announcements on either September 9 or September 10.

Analysts will be watching to see if the new models will help reboot Apple’s biggest revenue driver.

The company recently reported that iPhone sales have been lower than expected. It also released a less bullish outlook on future sales than what analysts had been predicting.

One big concern about the phone’s continued success is Apple’s position in China, where it’s been losing ground. The country has become an increasingly important market for Apple over the past few years — accounting for more than 25% of the company’s total sales in its most recent quarter.

Tech research firm Canalys reported earlier this week that Apple, which had the smartphone market share lead in China during the first quarter, slipped to third in the second quarter.

It’s now trailing Chinese tech companies Xiaomi and Huawei.

— Paul La Monica contributed to this report


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Google fixes N-word maps problem for most users

— Google has fixed an issue with its Google Maps search function, which previously led people to The White House if they searched for variations of the n-word with the word house.

A Twitter user first discovered the problem Tuesday afternoon.

On Thursday, Google blamed the problem on its search ranking system, and apologized for the screw up.

“This week, we heard about a failure in our system — loud and clear,” Jen Fitzpatrick, a Google engineering executive, wrote in a blog post.

Google says it has updated its search algorithm to fix the “majority of these searches.” Searching for the terms from New York now leads to no results found, but it’s possible that some people may still see the issue depending on where they are geographically.

Google says it will “gradually” roll out the fix globally, and continue to make fixes in the future.

Fitzpatrick says the offensive terms were leading to “unexpected maps results” because people have used these phrases online when talking about public places and businesses. Google’s search engine then linked those terms to the discussed locations in its Maps search results. It wasn’t a problem where someone overtly made the search queries redirect to The White House.

“It’s kind of crowdsoucing terms gone bad,” Danny Sullivan, Search Engine Land founding editor, told CNNMoney.

“Simply put, you shouldn’t see these kinds of results in Google Maps, and we’re taking steps to make sure you don’t,” Fitzpatrick added. “We were deeply upset by this issue, and we are fixing it now. We apologize this has taken some time to resolve.”

This is the second major Google Maps issue in the past two months.

In April, someone discovered an illustration of an Android robot peeing on an Apple logo in a rural area of Pakistan. Google suspended its public Map Maker tool and started to review every submission manually after the incident.


™ & © 2015 Cable News Network, Inc., a Time Warner Company. All rights reserved.